How to build a business that thrives with AI and automation | Emily Tell, EMBA posted on the topic | LinkedIn

Leveraging AI and automation starts with a clear business vision, so leaders must identify the processes that benefit most from intelligent augmentation without losing the human touch. I emphasize mapping customer journeys, surfacing repetitive pain points, and using data to prioritize which workflows to enhance first.

Once the blueprint is in place, the next step is to implement automation in manageable phases that deliver quick wins. I encourage teams to establish feedback loops, measure outcomes rigorously, and align new tools with existing systems to safeguard resilience and maintain customer trust.

Thriving with AI ultimately depends on cultivating a culture of continuous learning. When employees feel empowered to experiment, document lessons, and iterate, organizations can scale innovation responsibly while keeping people at the center of every automated experience.